replacement & backup care policy

Because life happens—and we're here to help.

We’re committed to making sure your nanny placement is a great long-term fit. In the event that things don’t work out, we offer the following support for families who’ve hired their nanny through us:

Nanny Replacement Policy

We offer a one-time replacement guarantee that matches the length of your original agreement with your nanny—up to a maximum of 12 months.

If a replacement becomes necessary, we’ll begin a new search and present candidates for up to 30 days from the time we’re notified.

Please note: Replacement requests are evaluated on a case-by-case basis, and we reserve the right to use discretion in offering a replacement. We may not offer a replacement in situations involving:

  • A significantly altered job description or schedule,

  • Unsafe or unprofessional work environments,

  • Safety concerns or incidents of harassment,

  • A pattern of multiple short-term placements.

If a replacement is not secured within the 30-day window, families may choose to:

  • Conclude the search, or

  • Continue with an extended search by paying a new $500 enrollment fee to cover additional recruitment time.

Backup Care Benefit

As part of your placement, you’ll receive complimentary access to our Backup Care Program—designed to support you when your regular nanny is unavailable.

  • For placements with a 12-month commitment, we provide up to two weeks’ worth of babysitting days (14 total care days).

  • For placements under 12 months, we provide up to one week’s worth of babysitting days (7 total care days).

You can use your backup care days at your discretion—for sick days, vacation coverage, additional hours, or even a well-earned night out.

Your profile will be loaded with babysitting credits that automatically waive our agency booking fees. Families remain responsible for paying sitters directly at our current hourly babysitting rates.

Please note: All backup care bookings follow the same guidelines outlined in our Babysitting Terms & Policies Babysitting Terms v. 2.00.docx

Questions About This Policy?

We’re always here to help. If you have any questions about your replacement coverage or backup care benefits, don’t hesitate to reach out. Our team is just an email or phone call away—and we’re committed to supporting you every step of the way.